FAQ's

How long will my Shield Shell™ last?

The Shield Shell™ is guaranteed for 100,000 openings/closings. Basically, your baby could nurse 8 times per day every single day and your Shield Shell™ would still be guaranteed until his or her 35th birthday!

Where is the Shield Shell™ made?

The Shield Shell™ is made here in the USA!

What is the Shield Shell™ made of?

The Shield Shell™ is made of 100% polypropylene and is BPA free.

Will my Shield Shell™ look exactly like the one I ordered online?

Just like everyone's breastfeeding experience, each Shield Shell™ is unique. Due to the nature of the pattern, it will vary from item to item. The colors may also vary slightly depending on your computer monitor settings.

Where can I find a contact nipple shield?

There are several places to find contact nipple shields:

Can I track the status of my order?

Immediately after you place an order, you will receive a confirmation summarizing the items you ordered, shipping address, etc. When we have created a shipping label for your order, you will receive an email with your USPS Tracking number (US orders only). Once your order ships, you will receive another email from us to let you know that your Shield Shells™ are on their way!

When will my order ship?

Orders placed before 9:00am Monday-Friday will ship the same day. Orders placed after 9:00am Monday-Friday will ship the following business day. Any orders placed on weekends or holidays will ship the following business day.

When will my order get here?

Orders shipped within the United States via USPS First Class generally arrive within 2-5 business days.  Priority Mail generally arrives within 2-3 business days.

International orders vary by country, but usually arrive within 6-10 business days.

How much do you charge for Shipping & Handling?

We now offer a Flat Rate of $3.50 for all orders shipped within the U.S!  Just choose the "Flat Rate" option at checkout.  Your order will be shipped via USPS 1st Class and you can expect your order within 2-5 business days.  If you choose to have your order shipped via USPS Priority Mail or 1st Class International, shipping charges are determined by the total weight of your order and are calculated upon checkout.

I need my Shield Shell™ sooner. Can you overnight it to me?

We are happy to accommodate shorter shipping timeframes. Please contact us at sales@shieldshell.com or call us at (317) 908-2828 for additional rates and shipping options.

Is my personal/credit card information protected?

We make every effort to protect your personal financial data, and we will never sell your information to anyone for any reason. Please see our Privacy Policy for more information.

What is your return policy?

Shield Shell, LLC is committed to our product. If you are not 100% satisfied with your Shield Shell™, you may return it in its original, unopened packaging for a full refund, less shipping. If your Shield Shell™ is defective, we will offer a replacement at no charge to you (including shipping).

I have more questions...who can I talk to?

There are several ways to contact us. You may fill out our contact form and we will answer your question within 24 hours.

You can also call us at:
(317) 908-2828

Or contact us via US Mail:

Shield Shell, LLC
7693 Creekside Ct
Fishers, IN  46038

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